Repair & Submission
and Carrera RC products are technically high-quality toys that should be handled with care. Please be sure to follow the instructions in the operating instructions.
In order to be able to contact us directly, you can also contact us directly by e-mail.
Technical questions about the Carrera racetrack:
support@carrera-toys.com
Technical questions about Carrera RC:
support@carrera-rc.com
Please send your defective product with a copy of the receipt or delivery note or the invoice and
the completed warranty & repair form to the return address.
The return addresses:
- For customers from Germany:
The shipment must be placed via a DHL return label. In order to receive a return label or to be able to print it yourself, please follow the link below. Please enter the note "RETURN" and your reference / order number in the customer reference field.
Create DHL return label
- For customers from Austria:
The submission must be submitted via a GLS return label. To receive a return label or to be able to print it yourself, please follow the link below. Please enter the note "RETURN" and your reference / order number in the Customer reference field.
Create GLS return label
- For customers from Switzerland:
Please contact Waldmeier AG
directly Neustrasse 50
4623 Neuendorf
Phone: +41 62 387 98 18
Email: info@waldmeier.ch
Web: www.waldmeier.ch
Important:
Often, a supposed defect can be easily solved via a personal conversation and the time-consuming sending in of the product is no longer necessary! Please contact us Mon - Thu from 9 a.m. to 3 p.m. (weekdays) and Fri from 9 a.m. - 12 p.m. (weekdays) by phone at the following numbers: we will be happy to help you!
Carrera Hotline
Callers from Germany: +49 (0) 800 22 77 372 / 0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333
Your shop team