As a consumer, you have the following options for disposing of electrical or electronic equipment safely and responsibly:
For the latter two options, you can use the following method at Carrera:
Old appliances with a weight of up to 31 kg and the maximum parcel dimensions of 120 x 60 x 60 cm can be returned freight collect (postage paid by the recipient) with DHL (Germany) or GLS (Austria).
Please send your old device to the following address:
For customers from Germany:
Carrera Toys GmbH
zH Customer Service - Disposal of Old Equipment
200
83278 Traunstein
Germany
(Poster warehouse, so please send returns with DHL)
For customers from Austria:
Carrera Toys GmbH
zH Customer Service - Disposal of Old Equipment
Commercial Center 6
5101 Bergheim
Austria
You can find the nearest parcel acceptance point under the links below:
Please note the following important information:
Data protection: In any case, you are responsible for ensuring that there is no personal data on the old devices you return. Therefore, make sure that you have deleted your personal data from your old device before returning it.
Lamps and lighting fixtures: Lamps and lighting fixtures should be packed with special care before returning, as they can easily break during transport and release harmful substances. They are well padded from all sides. Use a sufficiently large and sturdy cardboard box.
Batteries in appliances: Remove all batteries and rechargeable batteries from the appliances (if possible) and dispose of them for battery disposal.